General Company FAQs

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

General Company FAQs

What is Skydent Medical Equipment Trading LLC?

Skydent is a UAE-based company supplying high-quality dental materials, instruments, and equipment since 2018.

Where is Skydent located?

Our office is at Shop No.15, Ground Floor, Rumaila Towers, Al Zahir Street, Ajman, UAE.

Which areas does Skydent serve?

We serve clinics and hospitals across Dubai, Sharjah, Ajman, Abu Dhabi, and Al Ain.

Who is the General Manager of Skydent?

Neethu Chandrasekaran is the General Manager overseeing operations and growth.

What is Skydent’s mission?

To maintain leadership in the UAE healthcare sector by providing high-quality products and professional services.

Products & Services

What products does Skydent offer?

We provide dental materials, instruments, machineries, and laboratory supplies from top international brands.

Which brands does Skydent work with?

Brands include Myobrace, Kedo Dental, TOR VM, Indusbello, Lusterdent, Dochem, Rainbow Crown, and more.

Does Skydent provide after-sales support?

Yes, we offer online and onsite support through trained product specialists and biomedical engineers.

Can Skydent provide training on products?

Yes, we conduct local and international training programs, webinars, and dental events for clients.

Do you offer customized solutions for dental clinics?

Yes, we tailor our services and products based on clinic requirements to ensure the best quality solutions.

Marketing & Campaign

How does Skydent market imported dental brands in UAE?

Through professional sales teams, social media, online marketing, webinars, and dental conferences.

Does Skydent collaborate with dental educators or institutions?

Yes, we work with dental professors, training centers, and speakers to promote and train new products.

Can Skydent organize dental events for clinics?

Yes, we conduct dental conferences, training, and marketing events across UAE.

Do you provide digital marketing support for products?

Yes, our marketing includes website promotion, WhatsApp campaigns, and other online platforms.

How does Skydent increase brand awareness for imported products?
  1. Through campaigns, training, events, and building strong relationships with dentists and clinics.

Clients & Partnerships

Who are Skydent’s key clients?

We serve government, semi-government, and private institutions, including American Hospital Dubai, Mediclinic, Emirates Hospital, and more.

Does Skydent work with international suppliers?

Yes, we collaborate with global dental product manufacturers to import quality equipment to UAE.

What certifications do Skydent products have?

Our products have CE, ISO, and FDA certifications ensuring international quality standards.

How many clinics does Skydent serve in the UAE?

We currently serve over 800 clinics and hospitals across the UAE.

Can dentists contact Skydent for product inquiries?

Yes, dentists can reach us via email at info@skydentdubai.com or call +971 6 529 5478 / +971 556974900.